Thank you for shopping with us! We strive to provide high-quality products and excellent service. Please read our return and refund policy below to ensure a smooth process if you need to return an item.

Returns

• We accept returns for most products within 30 days from the date of delivery.
• To be eligible for a return, the item must be its original condition with all tags still attached.
• Returns must be made within 30 days of receiving the product. Any returns made after this period will not be accepted.
• If the item is damaged, defective, or incorrect upon arrival, please contact us within 7 days of receiving the product for assistance.

How to Initiate a Return

1. Contact our customer support team at Aldrixstore@gmail.com with your order number and reason for the return.
2. You may be asked to provide photos or other documentation to verify the condition of the item.
3. Once your return is approved, we will provide you with a return address and instructions.
4. Customers are responsible for return shipping fees unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

Non-Returnable Items

The following items cannot be returned:

• Products marked as final sale or clearance.
• Personalized, custom-made, or special order items.
• Perishable goods (e.g., food, flowers, or hygiene-related products).
• Items that have been opened or used (unless defective or damaged).

Refunds

• After we receive and inspect the returned item, we will notify you of the status of your refund.
• If your return is approved, we will process your refund to the original payment method.
• Please note, it may take up to 7–10 business days for the refund to appear in your account, depending on your payment provider.
• A restocking fee of 15% may be deducted from your refund for certain products (if applicable).

Exchanges

• We do not offer direct exchanges at this time. If you'd like a different product, please return the original item for a refund and place a new order for the item you desire.

Defective or Damaged Items

• If you receive a damaged or defective item, please contact us immediately upon receipt (within 7 days) with photos of the damage or defect.
• In such cases, we will offer a full refund or a replacement item at no extra charge, depending on availability.

Late Returns

• Returns made after 30 days of receiving the item will not be accepted, and no refund will be processed.

Important Notes

• Refunds will only be issued once the returned item has been inspected and meets the return policy criteria.
• We reserve the right to refuse returns if the item shows signs of use or damage not related to the shipping process.
• Return shipping fees are non-refundable, except in cases of defective or incorrect products.
• We cannot be held responsible for items lost or damaged during the return shipping process.